No one really wants to interact with robots. No really. I promise we all want to feel special and important despite the fact that we are glued to our instagram and facebook feeds.
Just because we live in a world where everything is online, doesn’t mean we can’t show our personalities or make things feel more personal.
Recently, my husband ordered some dice online, not that he doesn’t already have a million packs. Not the point though.
He got a nice little surprised when he opened the package and reviewed the paperwork.
The invoice had pictures of three cats with a checkbox, a title of Inspector 1, 2 or 3 respectively, and some details on how to learn more about said inspectors. Apparently Inspector 2, also known as Buster, ensured his dice were packaged purrrrfectly. (See what I did there?)
A fun little surprise that neither of us expected, but certainly caught our eye.
What are some ways you too can give a ray of sunshine to your customers? Let me know and I may highlight the experience you give to your customers.